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Consumer enquiry form

We're here to help. Make your enquiry now.

If you have a problem with a lawyer, or have concerns about their professional standards, you can contact us to discuss your issues.  

We can help resolve your issues by:

  • providing you with information;
  • working with you and your lawyer to resolve your concerns informally;
  • if warranted, support you to lodge a formal complaint with us; or
  • if we are unable to deal with your issues then we will explain why and tell you what other options may be available to you.

Our service is free and our staff are impartial, meaning we do not take sides.

Our form takes about 5-7 minutes to complete. Please note that you cannot save the form for later so please allow enough time to answer the questions in one sitting.

Once you complete the form we will review your matter and contact you in the near future. During busy periods this may take a few weeks, however, we will prioritise urgent or high risk matters that may cause significant or immediate consumer harm.

We thank you for your patience.

Please note: if you are seeking help with locating legal documents like wills, deeds, files, powers of attorney and certificates of title please fill out our dedicated form on our How to make a request for legal records page.

Consumer enquiry form

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Note: All fields are mandatory

Are you the client or former client of the lawyer?

If no, please tick the most appropriate answer below:

Is this matter currently before a court or tribunal? 

What are the nature of your concerns?

Please tell us in your own words what you think has gone wrong and why?
When did this happen? 
Did you try and speak with your lawyer (or someone else) about your concerns?  
What outcome are your seeking?
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