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If you are unhappy with your lawyer or the legal costs billed to you, you have rights and options for how to address your concerns. You should always address any concerns you have as soon as you become aware of them.
You can talk directly to your lawyer about your concerns. Many problems can be quickly fixed this way.
You can also call or email us to discuss making a complaint.
Tel: 1300 796 344
If your bill is older than the time limits, we may be able to extend the timeframe, but only if certain circumstances exist. Please contact us to discuss your complaint.
For further information about how to resolve a problem with your lawyer, please see our fact sheet 'Do you have a problem with your lawyer?' linked below.