We recognise the benefits of digital self-help tools to consumers and lawyers.
These tools can help consumers quickly navigate common and simple legal processes e.g. standardised forms or letters. They can also save lawyers time to focus on more complex legal matters.
When developing a digital self-help tool, it’s important not to cause unnecessary risk to the consumers who use it or the law practice or legal service provider responsible for it.
Here are some things you can do to ensure your tool is safe and consumer-friendly.