We are developing our first Consumer Strategy.  

To help inform the strategy, are consulting with the Victorian public, people in the legal sector, and community organisations about what is needed to ensure people who use legal services receive the best possible legal assistance.  

Our Consumer Strategy will guide how we support the legal profession to best understand and respond to the needs of people who use legal services, need legal help, or are affected by legal services in Victoria.  

It will help us strengthen consumer protection, empower legal service users, support improvements in the legal system, and promote access to justice.  

How to have your say

The consultation is now closed. 

What we will do next

We will draw on this feedback and other research as we develop the strategy.   

At the end of the consultation process, we will publish a short de-identified summary of the feedback we got, what we are considering, and our next steps. 

We plan to publish the Consumer Strategy in 2027.

Questions?

If you have any questions about this project, please email consumerstrategy@lsbc.vic.gov.au    

Download the consultation paper