Safeguarding against claim farming: Protecting people eligible for redress

A new consumer fact sheet has been developed to help safeguard people in vulnerable situations from the harmful practice of ‘claim farming’.

Fact sheet

Information for people eligible for compensation (redress) / how to avoid claim farming

This fact sheet provides guidance to help you understand your rights and what steps to take if you are contacted by people pressuring you to make a claim for compensation.

07 May. 2025

VLSB+C statement on the matter of Sarah Tricarico v Victorian Legal Services Board

We acknowledge the decision of the Court today in the matter of Tricarico v Victorian Legal Services Board and we are considering the ramifications of that decision.

Mediation to resolve disputes

Mediation

Where a consumer and lawyer need more support to resolve their dispute and reach a fair settlement, we offer mediation.

Mediation is an alternative dispute resolution process that supports negotiation, encourages compromise and resolves conflict in a neutral and confidential environment.

At mediation, we bring you and your lawyer together to talk through your dispute with the support of one of our nationally accredited mediators. The service is free of charge and our mediators don’t take sides.

Last updated on 26 August 2024

22 Apr. 2024

New legal funding stream a game changer for regional Victorians

Eight community organisations are set to share in a $7 million funding boost, enabling them to provide vital legal services across regional and metropolitan Victoria.

Our Service Charter

The Victorian Legal Services Board and Commissioner (VLSB+C) are independent statutory authorities responsible for the regulation of the legal profession in Victoria.

Our Service Charter is our commitment to you.

It summarises our role and function, how you can expect us to treat you, and what we need from you.

Last updated on 23 February 2024

Purple graphical design with navy blue background

17 Jan. 2024

Public statement about Spiros Kalotihos

We advise that Spiros Kalotihos is not a registered legal practitioner. He cannot engage in any type of legal practice or represent that he is entitled to do so.

Colourful artwork depicting emus by Palawa artist Thelma Beeton

08 Dec. 2023

Modelling change: how VLSB+C funding helped over 700 women and girls access justice

A new report highlights the success of our grants program in empowering organisations to develop and implement programs addressing the root causes of female incarceration and reoffending.

How we assess if your bill is fair and reasonable

You can usually talk to your lawyer first about any concerns you have about your bill. They can explain their fees and charges in more detail, or they may offer you a remedy.

If you are not satisfied with your lawyer’s response after speaking to them, you can contact us for assistance.

We will let you know if we can help you or explain other options that may be available to you. This could include working with you and your lawyer to agree an outcome.

Last updated on 20 September 2023

Complaints about us

We are committed to providing high-quality services and improving the way we work. If you are unhappy with how we interacted with you, you can share that with us.

We’d like to know your thoughts on whether we:

Last updated on 30 January 2026

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