Working with your lawyer - Victorian Legal Services Board + Commissioner

Working with your lawyer

Most people deal with lawyers on very few occasions, such as when buying a house or making a will. If you are not familiar with the law, you may be uncertain how to work with lawyers or understand what to expect from the legal process.

Our fact sheet called ‘Working with your lawyer’ (207KB PDF) provides tips on how you can develop and maintain a good relationship with your lawyer. This fact sheet is also translated into the following 22 languages other than English:

Arabic, Assyrian, Chinese (traditional), Croatian, Dari, Dinka, Filipino (Tagalog), French (colonial), Greek, Italian, Karen (Burmese), Khmer, Macedonian, Nepalese, Persian (Farsi), Russian, Serbian, Spanish, Thai, Turkish, Urdu and Vietnamese.

These are available on our Fact sheets page.

Your rights as a client

We have several fact sheets to help you understand your rights and responsibilities when working with a lawyer.

Is your lawyer licensed?

Your lawyer must hold a current ‘Australian practising certificate’ to practice law in Victoria. This is their licence to do work for you and proof that they are covered by insurance. You can find out if your lawyer holds a current practising certificate by checking our Victorian Legal Profession Register.


Sometimes things go wrong and you may not be not happy with something your lawyer has said or done. Most problems can be worked out easily by discussing them with your lawyer. Our What to do when a problem arises page can help guide you on how to resolve these problems yourself.

If  your concerns cannot be resolved you can make a complaint to us. We can receive complaints about the legal costs you have been charged, the quality of service you received, and the behaviour of your lawyer. For information about how and when to make a complaint, please see the Making a complaint page.

Regulation of conveyancers

Both lawyers and non-lawyers may do conveyancing work. While we regulate all lawyers, we have no power over non-lawyers working as conveyancers (except where they work for a lawyer or a law practice). For more information on the regulation of conveyancers, see our Lawyers and conveyancing page.


Last modified December 7, 2017.