Below are examples of how we assess claims for compensation for loss of trust money or trust property. These examples are based on real claims we have previously assessed. Some details have been changed to protect the privacy of the claimants.

If you have lost trust money/property due to dishonesty or fraud by a lawyer, you may be eligible to claim back that money from our Fidelity Fund. 

Conveyancing is work carried out in connection with certain property transactions including, for example, the sale of a freehold interest in land or the grant of a mortgage. Conveyancing work may be performed by lawyers and by people who are not lawyers. Non-lawyers wishing to carry on a conveyancing business for fee or reward must be licensed by the Business Licensing Authority and comply with other requirements under the Conveyancers Act 2006 (Vic).

What can you expect from us if you make a complaint?

• Wherever appropriate we will try to help you resolve your concerns.
• If we are unable to deal with your complaint we will explain why and give you some information about other options that may be available to you.
• We will explain our processes to you.
• We will treat all parties to a complaint with respect and courtesy.
• If we decide that it is necessary then we may formally investigate specific concerns.
• We will deal with all complaints in an impartial way an