As the regulator for the legal profession in Victoria, we can:   

• handle disputes between consumers and lawyers  

• investigate and discipline lawyers for their conduct. 

 

We have a Complaints handling policy, to:   

• outline how we manage complaints about lawyers  

• describe what you can expect if you make a complaint to us 

• ensure our complaint handling system is transparent  

• help us handle these disputes fairly, objectively and consistently, and 

• set timeframes for handling complaints. 

 

This policy includes information about:  

• What complaints we consider 

• Who can make a complaint 

• How to make a complaint 

• How we handle complaints 

• The potential outcomes of a complaint 

• How you can challenge our decisions or complain about our service. 

 

We assess all enquiries to understand if they can be treated as a complaint.  

Where it is not appropriate for an enquiry to be progressed as a formal complaint, we may be able to provide guidance on how you can resolve your concerns.  

This includes general information about other rights, options or agencies to assist.