This page provides information about complaints handled by the Victorian Legal Services Commissioner between 1 July 2018 and 30 June 2019.
We provide a free enquiries service to assist the public with their questions about making a complaint. Enquiries can be made by telephone, in writing or in person. The Commissioner received 5,731 enquiries between 1 July 2018 and 30 June 2019.
Complaint files opened
We opened 1,784 new complaints between 1 July 2018 to 30 June 2019. A complaint may involve a consumer dispute, a disciplinary matter or a mixture of both.
The following table shows the number of complaints received by type of complaint.
In this period we received:
- 1,403 complaints that concerned solicitors; and
- 86 complaints about barristers.
The following table shows the number of complaints received about solicitors and barristers by complaint type.
|Practitioner type||Consumer matter||Disciplinary complaint||Mixed||Total|
What did people complain about?
The following table shows the top six issues complained about between 1 July 2018 and 30 June 2019. A number of issues may be raised in a single complaint.
For a full list of the issues raised in complaints, download our 2019 Annual Report from the Annual Reports page.
|Negligence (including bad case handling)||442|
|Trust money (including failure to account, mismanagement)||114|
|Documents/Trust property (including retention and lost)||84|
|Breach of Act, Rules, Court order or undertaking||81|
|Conflict of interest||79|
|Instructions (including failure to comply)||72|
Areas of law commonly complained about
The following table shows the top five areas of law that featured in the complaints. For a full list of the areas of law that featured in the complaints, download our 2019 Annual Report from the Annual Reports page.
|Area of law||No.|