In this article, we explore this in the context of pilots conducted as part of a performance improvement initiative known as ‘Operation Soteria’. We explore how lawyers responded to requirements to collaborate more closely with Independent Sexual Violence Advisers, who often support victim-survivors, and to communicate more directly and effectively with rape complainants. We identify points of resistance, tied to perceptions of prosecutorial remit or ‘good’ lawyering, and highlight training and wellbeing implications for prosecutors engaging in this qualitatively different way with—often vulnerable—individuals. We reflect on the challenges faced by the CPS in embedding any cultural shift away from it being a ‘faceless institution’