This page provides information about complaints handled by the Victorian Legal Services Commissioner between 1 July 2015 and 30 June 2016.
The Commissioner provides a free enquiries service to assist the public with their questions about making a complaint. Enquiries can be made by telephone, in writing or in person. The Commissioner received 5,716 enquiries between 1 July 2014 and 30 June 2015.
Complaint files opened
The Commissioner received 1,340 new complaints between 1 July 2015 to 30 June 2016. A complaint may involve a consumer dispute, a disciplinary matter or a mixture of both.
The following table shows the number of complaints received by type of complaint.
In this period the Commissioner received:
- 1,270 complaints that concerned solicitors; and
- 70 complaints about barristers.
The following table shows the number of complaints received about solicitors and barristers by complaint type.
|Practitioner type||Civil Complaint||Disciplinary complaint||Mixed||Total|
What did people complain about?
The following table shows the top six issues complained about between 1 July 2015 and 30 June 2016. A number of issues may be raised in a single complaint.
For a full list of the issues raised in complaints, download the consolidated Victorian Legal Services Board + Commissioner 2016 Annual Report from the Annual Reports page.
|Negligence (including bad case handling)||253|
|Breach of Act, Rules, Court order or undertaking||68|
|Defective costs disclosure communications||67|
Areas of law commonly complained about
The following table shows the top five areas of law that featured in the complaints. For a full list of the areas of law that featured in the complaints, download the consolidated Victorian Legal Services Board + Commissioner 2016 Annual Report from the Annual Reports page.
|Area of law||No.|
|Probate & Estate||162|