This page provides information about complaints handled by the Victorian Legal Services Commissioner between 1 July 2016 and 30 June 2017.
The Commissioner provides a free enquiries service to assist the public with their questions about making a complaint. Enquiries can be made by telephone, in writing or in person. The Commissioner received 5,793 enquiries between 1 July 2016 and 30 June 2017.
Complaint files opened
The Commissioner opened 1,489 new complaints between 1 July 2016 to 30 June 2017. A complaint may involve a consumer dispute, a disciplinary matter or a mixture of both.
The following table shows the number of complaints received by type of complaint.
In this period the Commissioner received:
- 1,403 complaints that concerned solicitors; and
- 86 complaints about barristers.
The following table shows the number of complaints received about solicitors and barristers by complaint type.
|Practitioner type||Consumer matter||Disciplinary complaint||Mixed||Total|
What did people complain about?
The following table shows the top six issues complained about between 1 July 2016 and 30 June 2017. A number of issues may be raised in a single complaint.
For a full list of the issues raised in complaints, download the consolidated Victorian Legal Services Board + Commissioner 2017 Annual Report from the Annual Reports page.
|Negligence (including bad case handling)||369|
|Trust money (including failure to account, mismanagement)||109|
|Defective costs disclosure communications||91|
|Communication with client (including failure to return calls etc)||88|
|Breach of Act, Rules, Court order or undertaking||81|
Areas of law commonly complained about
The following table shows the top five areas of law that featured in the complaints. For a full list of the areas of law that featured in the complaints, download the consolidated Victorian Legal Services Board + Commissioner 2017 Annual Report from the Annual Reports page.
|Area of law||No.|
|Probate & Estate||134|