Complaint statistics - Victorian Legal Services Board + Commissioner

Complaints statistics

This page provides information about complaints handled by the Victorian Legal Services Commissioner between 1 July 2015 and 30 June 2016.

Enquiries

The Commissioner provides a free enquiries service to assist the public with their questions about making a complaint. Enquiries can be made by telephone, in writing or in person. The Commissioner received 5,716 enquiries between 1 July 2014 and 30 June 2015.

Complaint files opened

The Commissioner received 1,340 new complaints between 1 July 2015 to 30 June 2016. A complaint may involve a consumer dispute, a disciplinary matter or a mixture of both.

The following table shows the number of complaints received by type of complaint.

 Complaint Type  Total
 Consumer matter  716
 Disciplinary  557
 Mixed  167
 Total  1,340

Complaints

In this period the Commissioner received:

  • 1,270 complaints that concerned solicitors; and
  • 70 complaints about barristers.

The following table shows the number of complaints received about solicitors and barristers by complaint type.

 Practitioner type  Civil Complaint  Disciplinary complaint  Mixed  Total
 Solicitor  697  514  61  1,270
 Barrister  19  43  6  70

What did people complain about?

The following table shows the top six issues complained about between 1 July 2015 and 30 June 2016. A number of issues may be raised in a single complaint.

For a full list of the issues raised in complaints, download the consolidated Victorian Legal Services Board + Commissioner 2016 Annual Report from the Annual Reports page.

 Issue  No.
 Costs/bills  505
 Negligence (including bad case handling)  253
 Dishonesty/misleading 101
 Delays 72
 Breach of Act, Rules, Court order or undertaking 68
Defective costs disclosure communications 67

Areas of law commonly complained about

The following table shows the top five areas of law that featured in the complaints. For a full list of the areas of law that featured in the complaints, download the consolidated Victorian Legal Services Board + Commissioner 2016 Annual Report from the Annual Reports page.

 Area of law  No.
 Family/defacto  351
 Probate & Estate  162
 Conveyancing  146
 Commercial  110
 Criminal  68

 

Last modified February 2, 2017.